Staff and crews face a busy weekend dealing with 11,000 calls. 80,000 music fans descend on Manchester for the annual Parklife festival. Paramedics Andrea and Glynn are called out to a 94-year-old then a 1-year-old.
Over a 12 hour night shift, call handlers deal with an increasing volume of calls including a teenage girl self-harming, a child in cardiac arrest, an injured young judo player and a woman in labour.
Crews are kept busy by an alcoholic repeat caller who moves around Manchester's canals on his barge. The normal routine is disrupted by what at first appears to be a terrorist attack.
Call handler Joe faces his first unsupervised shift answering 999 calls on a busy night for the North West Ambulance Service. Meanwhile, specialist HEMS crew Simon and Laura are dispatched to a category one emergency.
A panicked caller needs help for a friend who has given birth in a hotel room despite not knowing she was pregnant. Paramedics attend a patient lying in the street after taking a cocktail of drugs.
On a busy Friday night performance manager, Saj, is worried that there aren't enough ambulances for all the patients needing them - then the fire brigade request ambulances attend a house fire.
More than 18,000 calls come in over a hot May Bank Holiday weekend. Crews are dispatched to a spectator at a cricket match, an overturned car and a little girl who says someone has killed her Grandad.
