Gordon takes charge at reception, but once he sends Carole away, who is desperately worried about her baby and hoping for a reconciliation with her husband Derrick--everything goes wrong. Schoolboy Peter Philips inquires whether his tie was found, but Gordon's 'methodical' approach causes a huge, noisy queue to build up behind the boy. The desperate boy pretends to have found it, only to be reported to the police as a budding thief. Ken Owen comes to give a lecture on stress management, but with Gordon as the slide-show operator, Ken fights the urge to go for his throat. A mix-up with another baby causes maternal panic and paternal desertion.