You'll understand how customer-driven production challenges are met through re-engineering the manufacturing enterprise through case studies with Black and Decker, Aeroquip Corp., and Himont Corp., In addition, you'll learn critical success factors and performance measures and how to think more creatively about your competitive position. Cross-functional teams replace top-down management, core business processes replace departmental functions, employees are empowered to effect changes, flexibility and rapid response become paramount, and most importantly, the customer becomes a full-fledged partner in your organization.