Upon their return from suspension, Amy and Jonah are met with different reactions by their co-workers. Jeff attempts to make things right after failing to get Myrtle her job back.
Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot - art directed by Mateo.
Glenn spirals when Kelly requests a transfer to the Fenton store; Jonah and Amy pretend to fight to keep their relationship hidden from their co-workers; Cheyenne struggles to organize a workplace carpool.
An employee costume competition is announced and Amy and Mateo aren't afraid to play dirty to win first prize, which is a paid day off. Glenn is preoccupied with the new Cloud 9's automatic shopping cart collector, and Garrett is tormented by an annoying Halloween novelty song.
Amy and Dina are both in labor. But while Glenn's manager status gets Dina the royal treatment at the fancy hospital, Amy and Jonah have a far different experience at a nearby (but cheaper) clinic. At Cloud 9, Garrett struggles to express his best wishes for the new parents.
Amy discovers she's not entitled to maternity leave due to a technicality; unimpressed with Glenn's latest hire, Jonah and Garrett take over the interview process for a new Cloud 9 seasonal worker.
Glenn introduces a new Cloud 9 initiative which compels staff to engage in small talk with the customers; Jonah's parents make a surprise visit to the store; Dina and Garrett make a wager to see which of them can smile the longest.
Amy and Jonah attend the Cloud 9 Management Summit in Chicago; Mateo's worried he may have unintentionally revealed his undocumented status to Sayid; Garrett and Dina face the trials and tribulations of the Christmas gift wrapping station.
Glenn takes Amy under his wing after she inquires about becoming a manager; Dina thinks about making a career change; Cheyenne and Mateo go into business together.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
When Glenn introduces the new Cloud 9 "step challenge" to encourage the workforce to be more active, Amy manipulates her unenthusiastic co-workers into action in an effort to boost her managerial aspirations.
With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.
Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Cheyenne gives Marcus a tattoo. Glenn makes videos for his daughter to watch while he's at work.
Following Glenn's decision to step down as store manager, Amy hopes to fill the role; Jonah and Mateo help to cover-up a serious financial crime; Garrett and Cheyenne find it hard to adjust to life without cell phones.
Amy has an awkward first day as manager after her salary is accidentally announced to the entire store; Mateo attempts to give himself a promotion; Glenn's positivity as a lowly floor worker rubs Garrett the wrong way.
Amy spies on the break room via a hidden camera when she hears people making fun of her; Dina tries to track down an unsanctioned Easter Bunny roaming the store; Glenn preps for his church's Passion play.
Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.
Glenn butts heads with Amy after he invites Pastor Craig to the store without her permission; Jonah is appointed as the store ambassador for Cloud 9's new green initiative.
Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Jonah and the other employees play an elaborate game of laser tag with the store's new scanners. Mateo makes a startling discovery about Marcus.
Corporate send someone to investigate after it's determined that a series of tweets highlighting Cloud 9's failings were all posted by an employee. As more hours are cut, some of the staff take to selling their personal items in the store.
Sandra's talk of unionization catches the ear of Corporate who are looking to close down a Cloud 9 store; now that everyone knows he's responsible for Dina's missing birds, Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. When the company's tactics grow more extreme, everyone must band together to save one of their own.
