America may be moving toward becoming a service economy. But just how good is service customers get these days? 48 Hours examines growing consumer dissatisfaction in America.
They are drawn to California's Silicon Valley, New York's Silicon Alley, and places all over country. 48 Hours looks at Internet entrepreneurs looking to cash in on the web boom.
When single mother Vicki Robinson disappeared in July 1998, the police suspect that her daughter, and her daughter's friends, may be responsible. When caught, they all give differing stories.
Lori Berenson was 26 years old when she was sentenced to life in prison in 1996 on charges that she plotted with Marxist rebels to attack the Peruvian Congress. 48 Hours' Peter Van Sant has an exclusive interview with her.
Dr. Mary Howell, an 87-year-old still-practicing chiropractor, believes the man convicted of the murder of daughter and husband in 1983, could be innocent.
In December 1999, a vacant warehouse caught fire in Worcester, Massachusetts, leaving six firefighters dead. 48 Hours looks at the terrible impact this had on the town.
A 48 Hours Special focusing on the ongoing ballot count issues of the 2000 U.S. Presidential election. As Palm Beach County faces a recount, and with overseas absentee ballots still uncounted, the outcome could be a long way from settled.
Are people angrier these days, stressed by fast pace of modern life? 48 Hours takes a close look at rage, including the story of a 40-year-old legal secretary who recounts a case of road rage that turned deadly.
Ecstasy, or MDMA, the drug referred to as "happiness in a pill," had been primarily taken at urban rave parties starting in the early 1980s. 48 Hours examines why this drug is increasing in popularity among adolescents.
Retired Colonel George Marecek is one of the most decorated Green Berets in the Army's history. And he's still tough as nails. Over 36 years, he has fought in three wars. But did he murder his wife?
48 Hours presents three stories focusing on the issue of forgiveness, including a profile of a Paul Reed, a Vietnam War veteran still tormented by the experience of having served.
48 Hours profiles David, a man who suffers such extreme obsessive-compulsive disorder he lived inside a bathroom for 2 years. Correspondent Erin Moriarty hosts a segment that charts his progress.
Kristine Kupka vanished in 1998. Steven Dow and his mother Janet were incinerated in a car fire in the 1980s. 48 Hours speaks to their families, who are desperate to know what really happened to their loved ones.
On December 31, 1999, 10-year-old Krystal Surles and her friend Kaylene Harris, 13, were brutally attacked by a knife-wielding intruder, who slashed their throats. Krystal survived, and bravely helped the police to identify the killer.
In 1999, Krystal Surles, 10 years old at the time, had her throat slit but managed to escape and help police identify Tommy Lynn Sells as the culprit. Krystal then became the star witness at Sells' trial.
Paulette and Kelly Welch were living an idyllic life in Idaho Falls, Idaho. They had adopted two children through the church. However, when one of the children fell from a chair and died, the mother was accused of murder.
Over an 18-month period from 1962 to 1964, city of Boston was terrorized by a serial killer, the infamous "Boston Strangler. Now, 36 years later, 48 Hours reports that some investigators are not sure that Albert DeSalvo was the killer.
What makes someone fit to be a parent? 48 Hours, in conjunction with Reader's Digest, investigates a complex, emotional custody case pits a California couple against a biological father.
According to the U.S. Justice Department, 1.5 million women are targets of domestic abuse - and the problem is not isolated to poor communities. 48 Hours reports how some of the worst domestic violence may be found in the best of homes.
48 Hours trails three teams of Americans as they take on physical and emotional challenges in a pursuit that few people would dare attempt - the Eco-Challenge, established by 'Survivor' creator Mark Burnett.
Jerry Jones spent a decade behind bars proclaiming his innocence after being convicted of killing his wife. He was later released, but then, two years later, he was again facing murder charges.
48 Hours looks at the hidden dangers of university life. Stories covered include a man who fatally drank 27 shots of of liquor as part of his initiation into an unauthorized fraternity.
48 Hours interviews several celebrities who have faced crisis and persevered. Among them are Mike Tyson, Sarah Ferguson (The Duchess of York), Kyle Petty, Kate Dillon, and comedian Richard Lewis.
As part of its 'Against All Odds' series, '48 Hours' profiles ordinary people who have faced extraordinary tests of survival, including four people who survived a plane crash in Taiwan in 2000.
For more than 20 years, Josephine and Russell McMillen escaped the cold Connecticut winters for their villa in Tortola, in the British Virgin Islands. However, in January 2000, Lois was found dead on the island after a violent struggle.
48 Hours covers the case of Stella Nickell, convicted in 1988 of killing her husband Bruce, and Sue Snow, a bank manager, by putting cyanide in Excedrin capsules.
As Timothy McVeigh receives his sentence, 48 Hours asks whether there will there be another domestic terrorist who wreaks the same havoc as McVeigh. Also, an interview with McVeigh's former lawyer Stephen Jones.
48 Hours looks at some of the medical mysteries still baffling experts, including an encephalitis brain virus that could have caused a man to try and kill an Alaska Airlines pilot during a flight.
48 Hours went to Minneapolis and scanned the wedding announcements from June 1994 and picked three couples to see whether, eight years later, they are still happily married. Not surprisingly, only one marriage made it.
In 1998, Garrett Wilson was accused of murdering of his own baby son, Garrett Michael. Pushing authorities to file charges was Wilson's third wife, Missy Anastasi, the mother of the dead infant.
In 1996, robbers stole over $1 million from a Seattle bank - the latest such robbery linked to a charismatic criminal known as 'Hollywood'. He had eluded police for four years, but Scott "Hollywood" Scurlock's luck is coming to and end.
In 1993, Betty Wilson and Peggy Lowe were accused of hiring a hit man to kill Betty's husband Jack Wilson, a wealthy doctor. Betty was guilty, while Peggy was acquitted. Did one of the twins get away with murder?
In 1988, 36-year-old Brenda Schaefer vanished. Many people, including newspaper columnist Bob Hill, are convinced they knew who was responsible - but he - Mel Ignatow - still walks free.
Between 1997 and 1999, at least a dozen women, mostly prostitutes, were murdered in Spokane, Washington. L.A. Police detective Mark Fuhrman publicly criticized police progress on the case, causing controversy.
For the past three years 48 Hours correspondent Steve Hartman has thrown darts at a map, and gone to collect stories from people who live in the random places the darts land. Here are some of Hartmann's most amazing stories.
They can invade your home, making you sick and forcing you out. They can stalk you on vacation, turning a dream trip into a nightmare. Toxic mold, blood clots, and carbon monoxide poisoning are just a few examples of 'silent killers'.
As America takes stocks of the the devastation at the World Trade Center, 48 Hours speaks to Tim Gallagher, a former firefighter and now a leader of the Texas Urban Search-and-Rescue team. If anybody knows about trauma, it is Tim.
