Tactical Empathy tells the life story of former FBI hostage negotiator, Chris Voss who today is the CEO and Founder of The Black Swan Group and author of 'Never Split The Difference: Negotiating As If Your Life Depended On It.'

Tactical Empathy tells the life story of former FBI hostage negotiator, Chris Voss who today is the CEO and Founder of The Black Swan Group and author of 'Never Split The Difference: Negotiating As If Your Life Depended On It.' This film delves into the definition and benefits of Tactical Empathy through interviews with Chris, his son Brandon Voss, his current and former co-workers and more. Chris guides viewers through his life experiences and career to illustrate techniques and offer examples of how they translate into our everyday lives with breakdowns of hypothetical situations and real encounters to teach viewers the various negotiating skills Chris uses such as labeling, mirroring and more.