Forced to take a vacation from her job in Seattle, Holly returns to her hometown where she reluctantly agrees to become Santa's new elf at her dad's local department store.

Holly returns home for Christmas and is put to work as a Santa's elf at her family's store, where she meets a young Santa, Nick, and falls in love. When Nick disappears in a Cinderella-story reversal, Holly searches for him with her only clue: his misplaced black boot.