When Flo gets her own TV talk show, she is positively thrilled! She has to think about what to say, what to wear, and who to invite as guests. What she "isn't" thinking about are other people's feelings. After insulting every guest on her show, she finally realizes that she needs to apologize for the means things she said. Flo learns that words are very powerful. In fact, the words "I'm sorry" can make all the difference.—Thomas Nelson