It's the start of the new year, and after their busy festive period, the hotel has high hopes for the year ahead - looking at how they can improve all areas of their service.
After their most profitable year and their busiest festive season, the hotel hosts its annual staff gala where the 600-strong staff can celebrate - but there is a crisis looming as news of COVID-19 starts to become a reality at the hotel.
The festive season is the most profitable time of year for the Savoy hotel. Across the hotel, every department is preparing for the rush and the hotel is fully booked.
