This week, some of the network's most senior staff head out onto the platforms at Paddington station at rush hour. Meet the Manager day is excellent PR, giving customers the opportunity to discuss issues and give feedback as they make their journeys. However, the event takes an unwelcome turn as the staff and passengers find themselves in the midst of a major service disruption. We spend a working day with mobile fitter Mark Bell, whose job is to repair everything from brakes to air conditioners. When a peak-time train full of passengers develops a fault, Mark has his work cut out to correct the problem. If he fails, the train will have to be taken out of service. In the sleepy Cotswolds, an area with the highest percentage of first class travellers, preparations have been underway for some time for the annual Wilderness festival, a celebration of the arts and outdoors. Charlbury station springs to life as the festival-goers start to arrive in their thousands. To end the series, there is a look at Brunel's last engineering masterpiece, the Royal Albert Bridge, which spans the River Tamar to connect Plymouth in Devon with Saltash in Cornwall. A unique design, it has carried the Cornish mainline railway since 1859.
