Problems with passports, particularly when they go missing just before the flight closes. 11 members of a family leave for the Dominican Republic for a wedding
Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.
Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk between check-in and departures and Aaron and Jason are on their cabin crew training course.
BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course. Aaron and Jason make their first flight as fully fledged cabin crew.
As the England football team touches down after qualifying for the World Cup finals, Pat Baines has her hands full dealing with a couple who have defaced a passport. New recruit Aaron waits to discover whether he will be keeping his job.
